Billing Terms and Conditions

Last Updated: October 24, 2026

This Billing Terms and Conditions page outlines how payments are accepted and processed at Maternelle Joy.

Accepted Payment Methods

We offer secure payment options for a smooth checkout. Available methods may vary by device and location:

  • Credit and Debit Cards (Visa, MasterCard)
  • PayPal
  • Bank Transfers (bulk or special orders only, please contact us before purchasing)

All payments are processed in Fijian Dollars (FJD).

Payment Processing

  • Full payment is required at the time of purchase.
  • Orders are only processed and shipped once payment has been received.
  • If a payment is declined or fails, the order is not confirmed.

Pricing and Currency

  • All prices on the Maternelle Joy website are shown in Fijian Dollars (FJD).
  • Prices may change at any time without notice.
  • Any applicable taxes or fees are calculated and shown at checkout before the order is placed.

Secure Payment Processing

  • Maternelle Joy uses SSL encryption and trusted payment gateways to protect personal and payment information.
  • We do not store or have access to full card or payment details.

Refunds and Chargebacks

  • Refunds are issued in line with our Refund Policy.
  • Unauthorised or fraudulent chargebacks will be investigated and disputed.
  • For any billing issue, please email info@maternellejoy.com first so we can help quickly.

Fraud Prevention

  • Maternelle Joy may cancel, refuse or hold any order suspected of fraud or unauthorised activity.
  • Additional identity verification may be requested for high value or flagged transactions.

Changes to This Policy

We may update these Billing Terms and Conditions at any time. Changes will appear on this page with a revised Last Updated date. Continued use of the website after changes are posted means acceptance of the updated terms.

Contact Us

Store Address: Navua, Fiji
Store Email: info@maternellejoy.com
Store Phone: +6797600480
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (FJT)
We do our best to reply to your e-mail within 1–2 business days.