Billing Terms and Conditions

At Maternelle Joy, we are committed to providing a safe, transparent, and seamless checkout experience. This Payment Policy outlines the accepted payment methods, how payments are processed, and the measures we take to protect your information.

Accepted Payment Methods

We offer a range of secure payment options to suit your convenience. Available methods may vary depending on your location and device.

We currently accept:

  • Credit & Debit Cards (Visa, MasterCard)

  • PayPal

  • Bank Transfers (available for bulk or special orders — please contact us prior to purchase. 

All transactions are processed in Fijian Dollars (FJD) unless otherwise stated at checkout.

Payment Authorization & Processing

  • Full payment is required at the time an order is placed.

  • Orders will only be confirmed and prepared for shipment once payment has been successfully authorized.

  • If a payment attempt is unsuccessful or declined, the order will not be processed.

For your security, payment authorization may take a short moment to complete.

Pricing & Currency

  • All prices displayed on the Maternelle Joy website are shown in FJD (or another currency if selected at checkout).

  • Prices may be updated at any time without prior notice.

  • Any applicable taxes, duties, or shipping charges will be calculated and displayed before final confirmation of your order.

Secure Checkout & Data Protection

Your privacy and security are important to us.

  • All transactions are protected using SSL encryption.

  • Payments are handled through trusted third-party payment gateways.

  • Maternelle Joy does not store or have access to your full payment details.

Refunds, Disputes & Chargebacks

  • Refunds are handled in accordance with our Returns & Refunds Policy.

  • If you experience an issue with your order or payment, we encourage you to contact us directly so we can assist you promptly.

  • Unauthorized or premature chargebacks may be disputed if we have not been given the opportunity to resolve the concern.

Fraud Prevention Measures

To protect our customers and our store:

  • Orders flagged for unusual or suspicious activity may be temporarily placed on hold or cancelled.

  • Additional verification may be requested for high-value purchases.

  • Maternelle Joy reserves the right to refuse service where fraudulent or unauthorized activity is suspected.

Contact Information

If you have any questions regarding payments or billing, please reach out to us.

Store Name: Maternelle Joy
Address: https://www.google.com/search?q=Navua+Fiji
Email: info@maternellejoy.com
Phone: +679 7600480

Customer Care Hours:
Monday to Friday | 9:00 AM – 5:00 PM (FJT)

We aim to respond to all enquiries within 1–2 business days.