FAQ
Welcome to the Maternelle Joy Frequently Asked Questions page. Answers to the most common questions are below. For anything else, our customer care team is always happy to help.
Orders and Delivery
How long will it take to receive my order?
Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated total delivery: 7–10 business days
Full details are in our Shipping Policy.
Do you offer free shipping?
Yes. Every order within Fiji ships free, with no minimum purchase. See our Shipping Policy.
Where is Maternelle Joy located?
Maternelle Joy is a Fiji based online store offering a curated selection of quality products, with shipping available within Fiji.
Do you ship internationally?
No. We currently ship within Fiji only.
How can I track my order?
Once an order ships, a tracking number is emailed. Orders can be followed anytime on our Order Tracking Page.
Returns, Refunds and Cancellations
What if I receive a defective product?
Defective items are replaced at no cost. Please contact us within 30 days of receiving the order. See our Refund Policy.
Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Please contact us as soon as possible with the order number.
What is your return policy?
Items can be returned within 30 days of delivery through a simple, hassle free process. Full details are in our Refund Policy.
When will I receive my refund?
Once a return is received and inspected, the refund is issued to the original payment method within 7 business days, depending on the bank or payment provider. See our Refund Policy.
Are purchases covered if something goes wrong?
Yes. Every purchase is covered for 30 days from delivery for defects, damage or incorrect items. See our Refund Policy for full terms.
What is the process for exchanging a product?
Exchange instructions are outlined in our Refund Policy.
Store Information
Do you have a physical store location?
No. We operate online only, which keeps prices competitive and the product range wide.
Can I place a bulk order for my business or organisation?
Yes. Please contact our customer care team for bulk pricing and details.
How can I contact customer support?
Through our Contact Us page or by email at info@maternellejoy.com.
Contact Us
Store Address: Navua, Fiji
Store Email: info@maternellejoy.com
Store Phone: +6797600480
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (FJT)
We do our best to reply to your e-mail within 1–2 business days.