Shipping policy
Last Updated: October 24, 2026
At Maternelle Joy, we want every order to reach you with care and without surprises. This policy explains how we process, ship and deliver your order.
Where We Ship
We currently ship to addresses within Fiji, and every order ships free.
Order Processing
- Order cutoff time: 5:00 PM (FJT), Monday to Friday. Orders placed after the cutoff are processed the next business day, which may add one day to your delivery estimate.
- Handling time: 1 to 2 business days (Monday to Friday).
Delivery Times
- Transit time: 6 to 8 business days after dispatch (Monday to Friday)
- Estimated total delivery: 7 to 10 business days
Delivery times are estimates and can be affected by things outside our control, such as carrier delays, public holidays or weather.
Shipping Costs
All orders within Fiji ship free, with no minimum spend.
Carriers
We work with trusted local courier and postal partners to get your order to you safely. The carrier is chosen based on your location.
Tracking Your Order
As soon as your order ships, we email you a tracking number. You can follow your delivery anytime on our Order Tracking Page. Tracking updates can take up to 24 hours to appear after dispatch.
Delivery Issues
If your order is late, missing or arrives damaged, please contact us straight away and we will look into it with the carrier. Damaged or lost orders are handled under our Refund Policy.
Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will appear on this page with a new Last Updated date. Continuing to use our website after changes are posted means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer care team.
Contact Us
Store Name: Maternelle Joy
Address: Navua, Fiji
Email: info@maternellejoy.com
Phone: +679 7600480
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (FJT) We do our best to reply to your email within 1 to 2 business days.
Last updated: October 24, 2026