Shipping policy

At Maternelle Joy, we believe every order should arrive with care, clarity, and confidence. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure a smooth experience for you and your family.

Shipping Availability

We currently offer free shipping!

Shipping availability may vary during promotions or peak seasons and will always be clearly displayed at checkout.

Order Processing

All orders are carefully prepared before dispatch.

  • Order Cut-Off Time:
    5:00 PM (FJT), Monday to Friday
    Orders placed after this time will be processed on the next business day.

  • Handling Time:
    1–2 business days (Monday to Friday)

Once processing is complete, your order is released for shipment.

Delivery Timeframes

  • Estimated Transit Time: 6–8 business days (Monday to Friday)

  • Total Estimated Delivery Time: 7–10 business days

Delivery times are estimates and may be affected by external factors such as carrier delays, holidays, or high-demand periods.

Shipping Fees

  • Free Standard Shipping
    All orders qualify for free shipping. No minimum purchase is required.

Shipping Partners

We partner with trusted courier services to deliver your order safely:

  • USPS

  • UPS

  • FedEx

Carrier selection is based on location and logistical efficiency.

Tracking Information

Once your order has shipped, you will receive a confirmation email with your tracking number.
Tracking updates may take up to 24 hours to appear after dispatch.

Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us promptly. Our customer care team will review your case and assist in accordance with our Returns & Refunds Policy.

Support & Assistance

For answers to common questions, please visit our FAQs page.
For personal assistance, our customer care team is always here to help.

Contact Us

Store Name: Maternelle Joy
Address: https://www.google.com/search?q=Navua+Fiji
Email: info@maternellejoy.com
Phone: +679 7600480

Customer Care Hours:
Monday to Friday | 9:00 AM – 5:00 PM (FJT)

We aim to respond to all enquiries within 1–2 business days.

Last updated: January, 2026